Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Overview of SM Doctor
The following provides an overview of the Service Manager Doctor tool.
Information collected
Service Manager Doctor tool collects these types of information:
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SM server configurations and reports
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Operating system configurations
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Database configurations on the database server
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Service Manager server logs
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List of files in the
%SM_HOME%RUN,%SM_HOME%RUN/lib/endorsed, and%SM_HOME%RUN/libfolders -
Additional configurable data collected by third-party tools, such as
supportTool.shandgenerateSchema.sql
Supported platforms
This tool supports platforms that are allowed in the Service Manager server compatibility matrix. For details, see HPE Support matrices on the Software Support Online site.
Supported Service Manager versions
7.1x and 9.x
Modes
The Service Manager Doctor Tool can run in two modes:
- Command-line. For details, see Command-line mode .
- Graphic user interface (only on Windows). For details, see GUI mode.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: