Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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ITIL Alignment
Service Manager is fully aligned with ITIL terms and definitions. The following features of Service Manager are good examples of alignment with ITIL:
- Detailed descriptions of the focus of each ITIL process and supporting module in Service Manager. This includes the scope of the function or process, the goals, the roles and thus profiles typically required to deliver the function and their responsibilities. This information is included in the help server.
- Process diagrams that define the out-of-box process flows to deliver the function are included in the help server.
- The screens, work flows, profiles and system logic is pre-defined in the Service Manager system to deliver the functions as described in the help server.
