Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Approval delegation
What happens when I delegate approval authority?
When you delegate approval authority to a qualified operator, the delegate receives an email notification. Delegates are also notified when a new approval arrives in their approval queues.
As a delegator, you always retain your normal approval authority. Both you and any delegates you authorize have the ability to approve items while an approval delegation is active.
Viewing approvals
As a delegator, when you log on to Service Manager, you will see both your own and any delegated approvals in your approval queue.
- To view your active approval delegations, you can use the Approval Delegation wizard or the My active approval delegations view.
- To view your past delegations, you can use the Copy Approval Delegation wizard or the My past approval delegations view.
Tracking approval actions
When a delegate acts on an approval, Service Manager tracks the delegate's actions by adding both the delegate's operator name and your operator name to the approval record.
- Service Manager lists the delegate's name in the Operator column of the Completed Approval Actions table.
- Service Manager lists the delegator's name in the Approve For column of the Completed Approval Actions table.
After the approval delegation expires
When an approval delegation expires, a delegate is no longer considered a temporary member of your approval groups.
This means that the delegate can no longer see or act on items that belong exclusively to your
Related topics
What happens when I receive delegated approval authority?
Delegate approvals to another operator
Disable an active approval delegation
Update an active approval delegation
Approval delegate qualifications
Global variables available for approval delegation
Views available for approval delegation
