Change Management user role descriptions

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The following table describes the responsibilities of the Service Manager Change Management user role descriptions.

Role	Responsibilities
Change Analyst	May be involved in the change assessment and planning phase to deliver input to the Change Coordinator when assessing the change impact Verifies that tasks are correctly assigned and rejects tasks if needed Builds, tests, and implement changes based on the change plan Executes the backup plan if required
Change Coordinator	Register changes Review the changes received and validate the change after filtering Complete registration of changes by applying the correct change model and providing the change details Coordinate the assessment phase of the change, and create change planning based upon the assessment information After approval, coordinate the change implementation according to the planning created earlier Assign tasks to the Change Analysts and perform action based on the outcome of the change implementation After implementation, evaluate the change handling and close the change
Change Manager	Review all changes after the assessment and planning phase and address the right Change Approvers Organize Change Advisory Board meeting if necessary Update the change after approval is given Periodically review changes in a Post Implementation Review and determine and execute follow-up actions Coordinate all activities in case the emergency change handling procedure is triggered
Change Approver	Approve or deny Change when requested. This can be either electronically by using the service management tool or by using a Change Advisory Board (CAB) or Emergency-Change Advisory Board (E-CAB) meeting.
Release Packaging &Build Manager	Change Analyst who transfers the new release from development to test environment or from test to production environment.This role cannot be fulfilled by the Change Analyst who has built the new release.
E-CAB	Selection of Change Approvers who need to provide approval in case of an Emergency Change.

Role

Responsibilities

Change Analyst

May be involved in the change assessment and planning phase to deliver input to the Change Coordinator when assessing the change impact
Verifies that tasks are correctly assigned and rejects tasks if needed
Builds, tests, and implement changes based on the change plan
Executes the backup plan if required

Change Coordinator

Register changes
Review the changes received and validate the change after filtering
Complete registration of changes by applying the correct change model and providing the change details
Coordinate the assessment phase of the change, and create change planning based upon the assessment information
After approval, coordinate the change implementation according to the planning created earlier
Assign tasks to the Change Analysts and perform action based on the outcome of the change implementation
After implementation, evaluate the change handling and close the change

Change Manager

Review all changes after the assessment and planning phase and address the right Change Approvers
Organize Change Advisory Board meeting if necessary
Update the change after approval is given
Periodically review changes in a Post Implementation Review and determine and execute follow-up actions
Coordinate all activities in case the emergency change handling procedure is triggered

Change Approver

Approve or deny Change when requested. This can be either electronically by using the service management tool or by using a Change Advisory Board (CAB) or Emergency-Change Advisory Board (E-CAB) meeting.

Release Packaging &Build Manager

Change Analyst who transfers the new release from development to test environment or from test to production environment.This role cannot be fulfilled by the Change Analyst who has built the new release.

E-CAB

Selection of Change Approvers who need to provide approval in case of an Emergency Change.

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