Administer > Application setup > Clocks > Add a clocks record

Add a clocks record

Applies to User roles: System Administrator

To add a clocks record, follow these steps:

  1. Click System Administration > Base System Configuration > Monitoring > Clocks.
  2. Type or select the following information.

    • Type is the RAD application that the clock tracks. You can choose from the following types:

      • Problem
      • Downtime
      • cm3r
      • SLA
      • Incident
    • Char Key specifies the name of the application record that starts and stops the clock.
    • Char Number specifies the numeric ID of the record that starts and stops the clock.
    • Name is the label for the clock.
    • Total displays the total time that the clock has been running.
    • Closed Total displays the total time that the clock used when it was last run.
    • Schedule is the name of the work schedule for the clock to use.
    • Close Date displays the date and time when the clock stopped running.
    • Start array specifies the dates and times for the clock to start.
    • Stop array specifies the dates and times for the clock to stop.
  3. Click Add.

Related topics

Clocks

Add a clock to track incident record status changes

System quiesce: Login restrictions

Start or stop a clock from a macro

Start or stop a clock from format control

View a clock record