Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Defining Approvers
The Change security roles include a setting that defines whether users with that Role are allowed to approve Changes. The Change Tasks security roles provide the same setting for approval of Change Tasks.
Within the workflow for Change Management, Service Manager allows for approvals to be assigned to either individuals or
What are approvers?
As a change approver, an operator must meet all of the following conditions:
- The operator is assigned a security role that has the Can Approve right for the Change security area (System Administration > Security > Roles).
- The operator is defined as an approver of an assignment group (System Administration > Ongoing Maintenance > Groups > Assignment Groups).
However, if the operator is an approval delegate (that is, a change approver delegates an approval to the operator), the operator only needs the Can Approve right and does not need to be in an assignment group.
