Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Passwords
Passwords play a major part in controlling system security within Service Manager. To protect your Service Manager system from unauthorized access, each user has a password.
A system administrator can change any password. Users can also change their own passwords, unless the system administrator denies that right.
Change my password
All roles
You can use the command line (if this feature is enabled for you) or the Change Password option in the ESS client to change your password.
To change your password by using the command line, follow these steps:
-
On the web client or the Windows client, type password in the command line field. The Change Password form opens, and Service Manager displays the password form with your user name.
Note This option is available only if your administrator has given you access to the Service Manager command line.
- Type your old password in the Old password text box.
- Type your new password in the New password text box.
- Re-type your new password in the Confirm new password text box.
- Click OK.
To change your password by using the ESS client, follow these steps:
- Log on to the ESS client.
- Click Change Password on the navigator.
- Enter your old and new passwords, and save the change.
The new password is required the next time you log on. If you start another session while the current session exists, you must use the new password. If you have a connection defined in the Connections dialog box, you must update the logon password in that dialog box and click Apply to save the connection information.
