Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Table tab
The Table tab summarizes the properties of an Service Manager table, provides links to other table-related objects, and allows you to map a database dictionary record to an RDBMS.
The Table overview contains these sections:
- Table definition
- Table management
- SQL Properties
- Associated objects
- Forms
- Links
- Triggers
Table definition
The Table definition section contains the following information:
| Field | Contents | Notes |
|---|---|---|
| Caption | Optional. Caption information may appear as a label in the data policy rules for the table. Service Manager uses some Caption fields to specify an index value for a table of localized text. | An administrator can customize this field. For example, you can display the name of table. |
| Description | Optional. The Knowledgebase uses the first line of the table description. | An administrator can customize this field. For example, you can specify information about the table. |
| SQL base name | SQL mapping uses a unique base name for each table. The maximum length is 13 alphanumeric characters. When you create a new table, Service Manager creates a valid SQL base name and assigns it to the new table. | To avoid future upgrade conflicts, it is helpful to specify a base name that does not overlap Service Manager out–of–box table names. |
| Revision number | Specifies the cumulative number of changes to the table. | Read only. |
| Add, delete, or edit fields and keys | Click to advance to the Fields and Keys tab. |
If you make any changes to the table definition fields or other table information, click Save.
Table management
Use the Table management section to complete routine maintenance activities. When you select the action, the System Definition utility prompts you for the next response required to complete the task. You can:
- Delete the table
- Rename the table
- Copy the table definition (only)
- Copy the table definition and data
- Regenerate the table
- Reset the table data
Service Manager always asks for confirmation before you complete a task that makes irreversible changes. For example, you must confirm when you try to delete, regenerate, or reset a table.
Related topics
System Definition
Forms, triggers, and links
Fields and Keys tab
Add a field to a table
Edit a field in a table
Edit a record key
