Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Install the Service Manager 9.60 language packs
The Service Manager 9.60 release includes a language pack package, which provides language packs that must be installed on top of the Service Manager 9.60 applications.
Important If you are upgrading from a version earlier than 9.60, you need to run the Service Manager Upgrade Utility to upgrade your language packs instead of installing the language packs. The Upgrade Utility not only upgrades your applications to the current version, but also upgrade your language packs. For details, see Service Manager Upgrade .
Note The officially supported languages of Service Manager can meet most localization requirements. However, if you need to localize Service Manager into an unofficially supported language, refer to the Service Manager Open Localization Toolkit Documentation in the Service Manager Document Matrix.
Language pack installation prerequisites
Important If you are using a SQL Server database, make sure your database supports the languages that you want to install. When configuring a SQL Server database connection for the Service Manager Server, use the Use Unicode Data Type option if you need to support multiple languages that are not supported by one collation, otherwise use the right collation and do not select this option (see Prepare your RDBMS). For information about how to select SQL Server collations, refer to the SQL Server documentation.
Before you install Service Manager 9.60 language packs, you must perform the following tasks:
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Install the following components from the Service Manager installation media, if you have not done so already:
- Service Manager 9.60 server
- Service Manager 9.60 applications
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Back up your Service Manager application data.
Perform the following steps if you want to customize your Windows client.
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Install the Client Configuration Utility from the English installation media.
This task is needed only if you want to make customizations to your Windows clients such as changing the splash screen, adding custom images, adding company branding, saving default settings and connections, and configuring connections to a help server or update site.
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Open the Client Configuration Utility and customize any additional settings you want the multilanguage Windows client to have.
- Deploy the customized and localized Windows client installer to your development environment.
Installing the language pack
You must install the language pack on the same system where you installed the Service Manager server. You can install multiple languages on a Service Manager server. This allows users to select the language in which they want Service Manager to display the application forms.
While the server displays Service Manager application forms in the selected language, the operating system language of the client determines the language in which the client menus are displayed. For example, a Windows client running on an English operating system will display menus in English even though the application forms might be in Japanese.
You can install the Service Manager server language pack on either a Windows or Unix system.
Windows installation requirements
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Compatible Windows operating system (See the Service Manager support matrix at https://softwaresupport.softwaregrp.com/group/softwaresupport/support-matrices)
- Install the most current Windows updates
- Install the Windows language pack
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Existing Service Manager server installation (in English)
- Back up your application data
- 190 MB disk space for each language pack you install
Linux installation requirements
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Compatible Linux platform (See the Service Manager support matrix at https://softwaresupport.softwaregrp.com/group/softwaresupport/support-matrices)
- Install the most current Linux platform updates
- Install the Linux language pack
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Existing Service Manager server installation (in English)
- Back up your application data
- 210 MB disk space per language installed
Service Manager language pack setup
Use the following steps to install the Service Manager Server language packs.
Note Make sure that you use the same account that you used for the Service Manager Server installation.
Preparation for installation
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Extract the Service Manager Language Pack installation package into an appropriate drive of the server.
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Open the ClickMe.html file.
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Click a flag icon to select an appropriate language. The corresponding information for this language pack and documentation is displayed.
Installation for Windows system
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Run the Windows language pack installer (Setup.exe) to start the installation for Windows.
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Select the language for the installation wizard, and then click OK. The setup wizard opens the installer in the language you selected, and the Installation Introduction page opens.
- Click Next to read and accept the license agreement.
- Select the I accept the terms of the License Agreement option if you accept the terms. The Next button becomes active.
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Click Next to set the destination folder. The Destination Folder page opens.
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Select the location where you have installed the Service Manager server.
Note The Language Pack must be installed in the directory where the Service Manager server is installed.
- Click Next to prepare the installation process. The Pre-installation Summary page opens.
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Click Install to start the installation of the language pack. You can stop the installation by clicking Cancel.
Note The setup wizard automatically uploads language data to your database. This process may take twenty minutes or more, depending on your system performance.
The Install Complete page opens when the language data is successfully uploaded.
- Click Done to exit the Setup wizard.
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Restart your Tomcat server. The installed language is available upon your next login.
Installation for Linux
Run the Linux language pack installer (setupLinuxX64.bin) to start the installation for Linux.
You can install the language pack for Linux by using the command interface or the GUI interface. Follow corresponding instructions in the installer to install the language pack step by step.
Note It may take twenty minutes or more to load the language pack data, depending on your system performance.
