Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Install SMA-SM Service Portal (SMA-SM SP)
Important Micro Focus has chosen SMA-SM Service Portal (SMA-SM SP) as the strategic focus for further Service Portal development, and Service Manager Service Portal (SMSP) will no longer evolve functionally. Customers are encouraged to adopt SMA-SM SP as a replacement for SMSP. SMSP is delivered in this release only for the existing SMSP install base.
SMA-SM SP is included in the SMA-SM suite. The SMA-SM suite is delivered based on ITOM Container Deployment Foundation (CDF). CDF is built to run on many environments. Deploy your IT Operations Management suite on bare metal or a virtual environment, or even in the cloud. CDF uses a native cloud toolset, including Docker technologies and Kubernetes from the Cloud Native Computing Foundation (CNCF), which allows the management of container-based applications at scale.
SMA is an analytics-driven service management solution for managing the entire service portfolio and lifecycle within and beyond IT. To enable existing customers of Service Manager to take advantage of the containerized services offered by SMA and keep their existing Service Manager implementations, SMA supports mixed mode deployment.
SMA-SM SP is normally released in a quarterly cadence. We recommend that you download and install the latest version of SMA-SM SP that supports Service Manager 9.61. You can find the latest version of SMA-SM SP that supports Service Manager 9.61 and the corresponding installation documentation here:
https://softwaresupport.softwaregrp.com/doc/KM03467556
If you have already installed SMSP, you are encouraged to migrate from SMSP to SMA-SM SP in the SMA-SM suite by following the instructions in Migrate Propel or Service Manager Service Portal to SMA-SM Service Portal.
