Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Mark an incident for automatic closure
Applies to User roles: Incident Coordinator
You can mark an OMi incident as eligible or ineligible for automatic closure after a predefined amount of time since it was last updated.
To mark an incident as ineligible or eligible for automatic closure:
- From Incident Management, search for an incident record opened from OMi.
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Select or deselect the Do not close this incident automatically check box to mark this incident as ineligible or eligible for automatic closure.
Note By default, this check box is not selected.
Related topics
Incident Exchange (OMi - SM) integration
Configure automatic closure for OMi incidents
Drill down to the OMi event details from an incident
Change the default assignment group for OMi incidents
