Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Managing shared content
In Knowledge Management, shared content can be a file that is shared by many document views. This type of shared content is referred to as system-managed shared content. Examples of this type of shared content are an image file used as a logo on the document view or a text file such as a copyright notice or license agreement.
The Manage Shared Content function helps you to manage your system-managed shared content by providing a search function, an add function, delete function, and a save function. Shared content cannot be updated. If you need to modify a file being used as shared content, you should rename the file, make the changes and then add it as a new file. You can then delete the original file.
All shared content is assigned an ID by the system. You can assign it a name and description when you are adding it to the system. Each shared content item must have a unique ID, which means that you can only add one item of shared content for each ID.
Add new shared content
User roles: KM Admin, System Administrator
In Knowledge Management, shared content can be a file that is shared by many document views. This type of content is referred to as system-managed shared content. Examples of this type of shared content are an image file used as a logo on the document view or a text file, such as a copyright notice or license agreement.
To add new shared content, follow these steps:
- Click Knowledge Management > Configuration > Shared Content.
- Click New to create the new shared content.
- Type a Name and Description for the shared content.
- Specify an attachment by doing one of the following:
- For Web Tier clients: Click Specify File, type the full path of the file in the File location text field or browse to the file, and then click OK.
- For Windows clients: Right-click in the Select a single attachment below to add to system-managed shared content field, click Add, browse to the file, and then click Open.
- Click Save.
- Click OK.
