Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Source of problem records
Each Problem record stores the information about the initial originator/creator of the information. A problem will often be created from one or more related incidents. These can be seen in the related incidents section of the problem form.
When the source of the related incident(s) to a problem is a person, then basic information-such as whether the Incident was opened through the self-service interface, the details of the submitter, the Incident trigger, and location of the issue-is shown in the Interaction record linked to the Incident record.
When the source of the related incident(s) to a problem is an event trigger, then the incident record contains that information in the Title and Description fields. These fields reference the source event displayed in the External ID field of the Event Browser in Micro Focus Operations Manager.
Related topics
What is a Service Desk interaction?
Create a new incident from a user interaction
Create a self-service request
Register an incident
View related OMi event details from an incident
Relate a record to an incident record
