Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Using JavaScript in Service Manager
- Avoiding the use of the for…in loop over an array
- Avoiding variable declaration inside a loop
- Counting records
- Avoiding the use of getLast()
- Restricting fields selected by a query
- Avoiding the use of assignment instead of comparison
- Accessing system language array data
- Working with system variables
- Accessing a JavaScript class definition from another JavaScript
- Implementing custom logging
Avoiding the use of getLast()
The getLast() method for an SCFile object will select the last record of the list of results to the currently selected records. However, accessing the last record in a long list of records is not really a good idea. Since Service Manager selects always a block of unique keys, this method requires Service Manager to blockwise step through the complete result list, until it gets to the last one and then fetches its contents.
Unrecommended implementation
The following information is not recommended:
var file = new SCFile("probsummary");file.doSelect('true');file.getLast();
Alternatively, you can set the result order by the setOrderBy() method at the time of the select. You can change the sort order that the record you are looking for is no more the last in the list, but the first.
Recommended implementation
The following implementation is recommended:
var file = new SCFile("probsummary");file.setOrderBy(["number"],[SCFILE_DSC]);
file.doSelect('true');
