Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Catalogs
- Out-of-box Service Catalog
- Service Catalog capability words
- Filter access to catalog items
- Shopping cart
- Service Catalog interface
- Self-service access
- Service Catalog approvals
- Service Catalog management
- Service Catalog Access
- Catalog Design
- Service Catalog Configuration Management: Service States
- Service Catalog Subscriptions
- Service Catalog Integration
- Service Catalog Ordering: Service Request Forms
- Service Catalog Audit Trail
- Service Catalog: Search
Service Catalog Access
The Service Catalog—along with all other Service Manager modules—is available through a web interface. All catalog management features are accessible through this interface.
Restricting Service Catalog Access
Micro Focus Service Manager security utilities allow administrators to define role-based views of the Service Catalog. This allows administrators to easily enable a Service view or a Technical view so the Catalog is specific to the end user and his/her role. Role-based views can include full access for designing the catalog, catalog hierarchy, orderable items, service levels, and request fulfillment. Users will have a view of the Service Catalog for ordering only, and access to catalog items can also be limited based on the user’s job role, position in the organization, business unit, and so on. Finally, other views into the Service Catalog can be defined to meet an organization’s unique requirements.
Service Catalog Self Help
The Service Catalog provides an easy-to-use web interface for Business Users (end users) that allows them to browse and order available services and follow up their requests’ status.
Service Catalog Access Control
Service Catalog Management involves configuration management, which is controlled by security profiles. These user profiles allow authorized users to create, modify, and close CI records. The system provides options for Never, Always, and When Assigned. For example, one user may be able to create and close CIs but only modify items assigned to them. Access to functionality within each module is governed by Service Manager security utilities, which define access based on role and user.
Micro Focus Service Manager also provides a security control to segment data between multiple customers. “Mandanten” controls identify which customer data a particular user or group can access, update, or both.
