Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service metrics
Service Level Management enables you to view Service Level Agreement (SLA) performance from an overall perspective and target individual devices and response types. Service Level Management collects different types of metrics:
- Overall performance of all SLAs by month and year.
- Availability of a resource for a specified time:
- Availability of all SLAs by month and year
- Availability of one SLA by year
- Availability of components named in one SLA by month and year
- Availability of a single device by year
- Outage history of a single device by month and year
Each SLA displays the current status of its named Service Targets. You can view the status, required availability, current availability, and the next expiration date and time. Service Level Management gathers service metrics from change requests, tasks, and incidents.
Availability data
Service Level Targets (SLTs) measure Configuration Item (CI) availability, such as a server or an application. Service Level Management gathers the following information about availability from SLT records and stores it in the Service Level Agreement (SLA):
- Availability (uptime) objectives
- Affected CI
- Current performance
- Expiration date and time for the objective
When you view the SLA, Service Level Management displays a complete list of all availability and response SLTs and their current status. Service Level Management gathers availability data from change requests, tasks, and incidents.
