Expense line records

An expense line record is an itemized accounting of expenses incurred by the provider while servicing a contract. Expense line records are generated by Service Level Management as services are rendered. Service Level Management automatically calculates the money spent for each part or service in the currency of the contract.

Itemizing costs

Contract Management enables you to itemize the cost of fixing a particular incident. Detailed cost data helps the user make informed decisions by answering such questions as:

• What type of incidents are the most expensive to fix?
• What percentage of your costs are parts?
• What percentage of your costs are labor?

View an expense line record

1. Click Service Level Management > Service Contracts > Expense Lines.
2. Click Search to generate a record list.
3. Select a record to view in the Expense Lines Information form.

Display a cost table and expense line record

1. Click Incident Management > Search Incidents.
2. Add optional search criteria, and then click Search.
3. Select a target record to view it in the Incident form.
4. Click the Cost tab and check the information for the cost related to the incident.

Note: An administrator must select the Enable Service Contracts Application option in the Service Contracts Control record to provide access to Service Contract information or the Contract wizard.