Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Configuration
|
MSG_ID |
Message |
Cause |
Solution |
|---|---|---|---|
|
CFG_1 |
Can not select “Change Management” and “Problem Management” from the endpoint 2 type. |
SM adapter cannot be loaded successfully. |
Ensure the stub, adapter and dependency jars are in |
|
CFG_2 |
No create/delete event on change entity is allowed. |
For “Change->Defect” and “Change->Requirement” in the Events tab, 'Create a / Delete its corresponding record in the other endpoint' for QC Endpoint Events is selected. |
Select Do nothing in the radio-box. |
|
CFG_3 |
No delete event on the problem entity. |
In the Events tab, 'Delete its corresponding record in the other endpoint' is selected. |
Select Do nothing for all Deletion (Full Synchronization Only) in the Events tab. |
|
CFG_4 |
Missing connection parameter: UserName. |
'User name' is empty. |
Enter a user name in the Connectivity tab. |
|
CFG_5 |
Missing connection parameter: Service URL. |
'Service URL' is empty. |
Enter a Service URL in the Connectivity tab. |
|
CFG_6 |
Missing connection parameter: QC Project. |
'QC Project’ is empty. |
Enter a QC Project name in the Connectivity tab. |
|
CFG_7 |
Missing connection parameter: Service URL. |
'Service URL’ is empty. |
Enter a Service URL in the Connectivity tab. |
|
CFG_8 |
Connection parameter: |
File path is invalid and the specified file does not exist. |
Enter a valid configuration file path name in the Connectivity tab (or leave it empty). |
|
CFG_9 |
To connect to endpoint of type SM |
SM Server is shutdown or not available. |
Start the SM Server or make it available. |
|
CFG_10 |
ERROR #1- adapter.CONNECTION_FAILURE : |
Web service is not available (for example, is not configured). |
Make the Web service available. |
|
CFG_11 |
ERROR #1- adapter.CONNECTION_FAILURE : |
URL format is wrong. |
Correct the URL. The format is: https://<sm server>:<port>/sc62server/PWS/[QCIntChangeService|QCIntProblemService].wsdl
|
|
CFG_12 |
Retry times must be an integer between 0 and 3. |
The value for the parameter Retries on Locked Record in the Advanced tab is out of range (0~3). |
Enter an integer (0 ~ 3) for Retries on Locked Record in the Advanced tab. |
|
CFG_13 |
Retry interval must be an integer between 1 and 10. |
The value for parameter Retry Interval(Seconds) in the Advanced tab is out of range (1 to 10). |
Enter an integer (1 to 10) for Retry Interval(Seconds) in the Advanced tab. |
|
CFG_14 |
Socket timeout must be an integer between 0 and 120. |
The value for parameter: Socket Timeout (Minutes) in the Advanced tab is out of range (0 to 120). |
Enter an integer (0 to 120) for Socket Timeout (Minutes) in the Advanced tab. |
