Define field mappings

Basic field mappings are summarized below:

QC

Direction

SM

Constant Value

Remarks

Problem ID

<-

ProblemID

 

 

Defect ID

->

QCEntityID

 

Synchronize back on create: Yes

 

 

QCIntegrationType

1

 

 

 

CreatedFrom

Created from QC

 

QCProject

<-

 

(your setup)

This constant value should be the same as that for the "QC Project" parameter in the Connectivity tab.

 

->

CurrentPhase

XXX

Replace XXX with a valid phase name, such as "Problem Investigation and Diagnosis".

 

->

Category

YYY

Replace YYY with a valid category name, such as problem.

Sample field mappings between Service Manager 9.20 or later and ALM 11 are shown in the following screenshot: