Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
APIs for Hot Topic Analytics indexing
If you want to tailor the index schedule of Hot Topic Analytics, you can use the following out-of-box Javascript APIs to control when to run the index task:
-
lib.aciindex.manualFullReindex
You can use this API to manually run a full index for the specified file that is used by Hot Topic Analytics.
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lib.aciindex.manualIncrementalIndex
You can use this API to manually run an incremental index for the specified file that is used by Hot Topic Analytics.
These two functions will run in synchronous mode. We recommend that you run these two functions in the background schedule of Service Manager.
- Syntax
- lib.aciindex.manualFullReindex(file)
- Arguments
-
Name Data type Required Description file String Yes This argument is the Service Manager table (for example, "probsummary") that holds the input source data.
Note Make sure that the fields of this "file" have been added into the Filter Fields section in the Hot Topic Analytics configuration (System Administration > Ongoing Maintenance > Smart Analytics > Hot Topic Analytics). For more information, see Configure Hot Topic Analytics.
lib.aciindex.manualIncrementalIndex(file)
