Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Tools to use for promoting customizations
Service Manager offers the system developer different tools to make the transitions from development to test, and from test to production, easier.
- Development auditing
- Unload script utility
- Differential Upgrade utility
- Revision control
- Change Management
Comparison of the tools to use for promoting customizations
Each method of promoting customizations has advantages and disadvantages. The following table compares what each method is capable of providing.
Note: Manual processing involves writing down each change as it is being made, and then unloading records one-by-one manually via the Service Manager Database Manager. Manually unloading each record takes a lot of time and is prone to errors.
| Ability | Development auditing | Unload script utility | Differential Upgrade Utility | Manual Processing |
|---|---|---|---|---|
| Can monitor all files? | No. Hard-coded list of tailoring files | Yes | Yes | Yes |
| Possible to specify a detailed query? | By date only | Yes | Yes | Yes |
| Can select and deselect records to unload? | Yes, by removing records from the devaudit file | No | Yes | No |
| Can do dbdict field merge? | No | No | Yes on fields, but not on keys | Yes, by changing the dbdict load option |
| Are changes to the record included in unload? | All | Latest | Latest | Latest |
| Performance Ranking, includes creating and applying patch | Poor | Good | Excellent | Fair |
| Ranking by ease of use | Good | Excellent | Fair | Poor |
| Ranking by ease to set up | Excellent | Good | Fair | Poor |
Related topics
