Messages view

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager notifies you when you have activity messages to review. For example, each time you add or change a record, open or close an incident, complete a Service Manager task, or an error occurs, Service Manager generates a message. These are the choices you have to view messages:

Configure the Preference dialog to display the Message view by default.
Click Window > Preferences > Service Manager > Appearance and choose this preference:
Show message window when new messages arrive.
The Message view opens automatically when messages occur.

Show the Messages view on demand.
Click Window > Show View > Messages.

Show the Messages view as needed. When Service Manager sends a new message, an information icon appears.
Click the icon or the toolbar.
The Message window displays the new message and any others that appear during your Service Manager session.

The server can process different threads concurrently and each thread can generate a separate stream of messages. If you have a single client running, all messages generated by that client connection appear in the same Messages view. If you have more than one client connected, each client window has its own Messages view that might display only the messages affecting that connection.

Active notes

The Service Manager active notes feature notifies you when new activity messages appear in the Messages view. For example, each time you add or change a record, open or close an incident, complete a Service Manager task, or an error occurs, the active notes icon notifies you that a new message is available. To activate the active notes feature, you can set preferences to enable the Messages view to appear each time a new message occurs.

The Active Notes icon is flat when there is only one message and stacked when there are multiple messages.

View messages

Applies to User roles: All roles

Service Manager messages appear at the top of the detail window.