Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Time period configuration tasks
- Configure time period global settings
- Configure a time period workflow
- Configure time period categories
- Configure time period approvals
- Configure time period approval notifications
- Calculate time period conflicts
- Trigger an approval for time period conflicts
- Configure time period conflict notifications for Change Management
Configure time period conflict notifications for Change Management
When a change with the Conflict with Freeze Window conflict type is approved, a notification is sent to the owner of the conflicted time period (type=”Freeze Period”) to inform him or her that there is a change scheduled in the freeze period.
The steps to configure time period conflict notifications may vary, depending on the type of change category for which you want to configure.
For legacy change categories such as Hardware and Networks, follow these steps to configure time period conflict notifications:
- Type db in the Service Manager command line, and then press Enter.
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Type Object, and then press Enter to open the Search Object Records form.
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Type cm3r in the File name field, and then click Search to open the object record.
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On the Approvals tab, click Find Related Information in the Approval process field to open the change.approved Process Definition form.
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On the Final Javascript tab, find the JS function that is called by Final Javascript.
- Update this JS function.
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Click Save.
Note Alternatively, you can directly update lib.timeperiodConflict.processTpConflictNotification to configure time period conflict notifications.
For new change categories such as Standard, Normal, and Emergency, follow these steps to configure time period conflict notifications:
- Click Change Management > Configuration > Change Workflows.
- Select a workflow. For example, Hardware.
- Select a transition which leads to the approval process, and then add the chm.notificiton.freeze.timeperiod rule set to the transition.
- Click Save.
Note If you do not select Send an Email notification to the time period owner when the conflicting change is approved, the system will not send email notification to the time period owner of the conflicted time period (type=”Freeze Period”). See Configure time period global settings for more information.
Related concepts
Time Period Management
Time Period Management concepts
Time Period Management process
Time period workflow
Time period occurrences
Time period recurrence rules
Time period security areas and roles
Related tasks
Configure time period global settings
Configure a time period workflow
Configure time period categories
Configure time period approvals
Configure time period approval notifications
Calculate time period conflicts
Trigger an approval for time period conflicts
