Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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RTM:3 and debugdbquery:999
Sometimes the Web Service itself is working correctly, but actions performed by the Document Engine within Service Manager are not performing as expected. (Error Message: soap_serve - Caught XML API exception scxmlapi(19) - Doc Engine call failed with cc -1)The RTM:3 and debugdbquery:999 parameters can expose such issues that occur within the application layer of Service Manager. The debugging information produced by these parameters can be found in the sm.log file in the Service Manager server RUN directory. It is not necessary to restart Service Manager to activate these debug parameters. Reconnecting the Web Service to Service Manager triggers the use of these debug parameters.
