Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Universal CMDB11.0

Troubleshoot > About Troubleshooting Configuration Management System > Before Calling Support > Before Calling Your Support Representative

Before Calling Your Support Representative

If you cannot solve your problem, report it. Before contacting the Customer Support Service, ensure that:

You have performed the general checks

See About Troubleshooting Configuration Management System.
You have collected the relevant data about the problem you will send to the Customer Support Service:
1. A description of the problem, including timestamps if applicable.
2. A description of your environment:
  1. Is this productions or test environment
  2. Is it a new implementation – install or upgrade
  3. Any environment changes prior to the encountered issue
  4. Has the observed behavior ever functioned correctly previously
3. Collect the output of the viewSystemInformation JMX method from the UCMDB server JMX console > UCMDB:service=Server Services > viewSystemInformation.
4. Collect the relevant error logs from the General Check section
5. Collect the output of Run Support Handlers from the UCMDB server JMX console > UCMDB:service=Supportability Services > runSupportHandlersForSpecificCategories, use empty categories.

The Customer Support Service will then provide you with the further instructions. You might be asked to: