Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Troubleshooting and Limitations – Content Management
Problem. Changes in CIs in UCMDB are not reflected in Configuration Manager.
Solution. Configuration Manager runs an offline asynchronous analysis process. The process may not yet have processed the latest changes in UCMDB. To resolve this, try one of the following:
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Wait a few minutes. The default interval between analysis process executions is 10 minutes. This value is configurable in under Administration > Settings.
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Execute a JMX call to run the offline analysis calculation on the relevant view.
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Navigate to Policies. Click the Recalculate Policy Analysis button. This invokes the offline analysis process for all views (which may take some time). You may also need to make an artificial change to one policy and save it.
Problem. When you click the Launch UCMDB button, the UCMDB login page appears.
Solution. In order to access UCMDB without logging in again, you need to enable single sign-on. For details, see the section about enabling LW-SSO between Configuration Manager and UCMDB in the Universal CMDB Deployment Guide. Additionally, ensure that the Configuration Manager user logged on is defined in the UCMDB user management system.
Problem. The Matching Rules tab does not appear in Universal CMDB when you navigate to Managers > Modeling > CI Type Manager, and select CI Types from the list box in the CI Types pane.
Solution. Navigate to Managers > Administration > Infrastructure Settings in Universal CMDB and set Enable Configuration Manager Matching Rules as True
. After you log out and then log in again, the Matching Rules tab appears in the CI Type Manager.
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