Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Explicit External ID Mapping
There may be situations where the populated data (CIs) will need to have a connector/adapter controlled ExternalId. Use the following mapping construct to do this:
In this case, the Root CI is populated with an ExternalId that was created at the connector level and placed on the Computer[‘external_id_obj’]. The creation of the ExternalId can also be done at the mapping level using a Groovy script.
Note The mechanism of explicitly creating an external ID overrides the target_entity
type attribute. Thus, when creating an external ID either with the mapping script file or inside the connector, the type attribute is ignored, and the final UCMDB type of the populated CI will be the UCMDB type set in the ExternalId object.
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