How to Run Service Discovery

This task describes how to map services and their components.

1. Prerequisites

   1. Verify that the Data Flow Probe is installed on a Windows machine.

      Note The Data Flow Probe installed on a Linux platform is intended for the CMS Sync integration only, but not for discovery.

   2. Verify that the relevant packages are deployed.

      If you need to deploy discovery packages, see How to Deploy a Package.

   3. Ensure that the Enable Search option is enabled.

      To change the status of the Enable Search option, do the following:

      1. Select Administration > Infrastructure Settings Manager > General Settings category > Search Engine Enabled.
      2. Set the value to True.
      3. Restart the UCMDB Server.

2. Set up the Data Flow Probes

   • Determine the network range

     Determine the network range of the network to be discovered. For details, see New/Edit Range Dialog Box.

     Note  

     • You must configure the probe's IP address in the probe range.

     • A Service Discovery activity will only try to connect to those IP addresses that may potentially be relevant for the discovered services, not to every IP address in the range. Make sure the network range is wide enough and contains all the IP addresses for your discovered services.

   • Set the relevant credentials

     To enable the Data Flow Probes to connect to servers or applications using specific protocols, you must set the relevant credentials (for example, UD, NTCMD, SNMP, TTY, or WMI). For details on protocol parameters, see the Universal CMDB Discovery and Integrations Content Help.

     Note The Data Flow Probe tries to connect to a node by using each credential in turn. Universal Discovery then saves the successful credential. The next time the Data Flow Probe connects to this node, it first tries to connect using the successful credential.

3. Create an activity

   In the Service Discovery module, create a Service Discovery activity that will model a business service. For more information, see How to Create Service Discovery Activities.

4. Run an activity

   In the Service Discovery module, click Activate to run a Service Discovery activity. For more information, see Service Discovery Page.

5. Monitor the discovery process

   You can monitor CIs being discovered in the discovery job's Discovery Progress pane, or from the Data Flow Probe Status Window. For details, see:

   • Discovery Progress Dialog Box
   • Data Flow Probe Status Window
6. View discovery results

   • In UCMDB, You can display overall results for a discovery job or you can filter the results by time range, by Data Flow Probe, or by cluster. Each time you log in to UCMDB and access the Universal Discovery window, the results are updated so that the data displayed is the latest for the selected module or job.

     For details on viewing discovery results, see Discovery Status – Results Tab.

   • You can also view models you have created in the Service Modeling module in the UCMDB Browser module.

Related Information