Troubleshoot UCMDB in Non-English Locales

Installation and Deployment Issues

• If you use the Japanese, Chinese, or Korean language in your browser, you must ensure that the Universal CMDB server has East Asian languages installed. On the machine on which the Universal CMDB server is installed, you must select Control Panel > Regional and Language Options > Languages > Install files for East Asian languages.

• Universal CMDB in an I18N environment is supported for Universal CMDB installed on a Windows or Linux platform.

• The installation path for all Universal CMDB components must not contain non-English language characters.

• The Upgrade Wizard for version 2018.05 does not support the non-English user interface. (The upgrade itself works properly.)

 

Database Environment Issues

• To work in a non-English language Universal CMDB environment, you can use either an Oracle Server database, Microsoft SQL Server database, or PostgreSQL Server database. The OS Windows regional settings language of the database should be the same as that of the UCMDB Server. When using an Oracle Server database, the encoding of the database can also be UTF-8 or AL32UTF-8, which supports both non-English languages as well as multiple languages.

• When you create a new Oracle instance in an Oracle database, you must specify the character set for the instance. All character data, including data in the data dictionary, is stored in the instance’s character set. For details, see the section describing the Oracle Summary Checklist in the Database section of the UCMDB Help.

• The Database Query Monitor can connect to an Oracle database, but the Oracle user names and passwords must contain only English characters.

 

Multi-Lingual User (MLU) Interface Support

Use the language preference option in your browser to select how to view Universal CMDB. The language preference chosen affects only your local machine (the client machine) and not the Universal CMDB Server machine or any other user accessing the same Universal CMDB machine.

The Universal CMDB user interface can be viewed in the following languages in your Web browser:

✓	English	✓	Korean
✓	French	✓	Brazilian Portuguese
✓	German	✓	Russian
✓	Italian	✓	Simplified Chinese
✓	Japanese	✓	Spanish

To set up and view Universal CMDB in a specific language:

1. Install the appropriate language’s fonts on your local machine if they are not yet installed. If you choose a language in your Web browser whose fonts have not been installed, Universal CMDB displays the characters as squares.

2. If you are logged in to Universal CMDB, you must log out. Click LOGOUT at the top of the Universal CMDB window.

   Close every open browser window or, alternatively, clear the cache.

3. If Universal CMDB is running on Internet Explorer, configure the Web browser on your local machine to select the language in which you want to view Universal CMDB (Tools > Internet Options).

   1. Click the Languages button and in the Language Preference dialog box, highlight the language in which you want to view Universal CMDB.

   2. If the language you want is not listed in the dialog box, click Add to display the list of languages. Select the language you want to add and click OK.

   3. Click Move Up to move the selected language to the first row.

   4. Click OK to save the settings.

   5. Display the Universal CMDB login window.

   6. From the Internet Explorer menu, select View > Refresh. Universal CMDB immediately refreshes and the user interface is displayed in the selected language.