Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Using Service Modeling
- Model a Business Service Starting from a Specific Entry Point
- Identify and Model Applications from Existing Data
- Edit a Service Model
- Delete a Service Model
- Add IP Range Manually
- View a Service Model in the Text Navigation Mode
- Show Additional Information on a Topology Map
- Add Layers to an Existing Model
- Simulate the Impact of a Service's Failure
- Simulate the Impact of a CI's Failure
- Run Discovery Manually for a Service Model
- Manually Add an Entry Point from a Service Model Component
- View a Service's Details
- Set Border Rules on a Link
- Group the CIs in a Service Model by CITs
- Arrange the CIs in a Service Model by Layers
- Access a Service Model Using a Direct Link
- Map Toolbar
View a Service's Details
Note Only the widgets that you have permission to view are displayed.
- In the Service Modeling dashboard, open an existing service model.
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Hover your mouse over a CI in the model and click the button. Select one of the following:
Overview Displays CI Overview mode for all of the widgets that contains information about the service model. Service Properties Displays the Service Properties widget, only for the Service CI.
This option is present only if a Service CI is selected.The information displayed here is similar to the Properties widget. For more information, see Properties Widget.
Note In the Service Properties widget, you can change the name of an existing service model. For more information, see View a Service's Details.
Properties Displays the Properties widget for the selected CI. For more information, see Properties Widget. History Displays the History widget. For more information, see History Widget. Policy Displays the Policy widget. For more information, see Policy Widget. Change Requests Displays the Change Request widget. For more information, see Change Requests Widget. Incidents Displays the Incidents widget. For more information, see Incidents Widget. Problems Displays the Problems widget. For more information, see Problems Widget. Stakeholder Displays the Stakeholder widget. For more information, see Stakeholder Widget. Business Topology Displays the Business Topology widget. For more information, see Business Topology Widget. Storage Data Displays the Storage Data widget. For more information, see Storage Data Widget. Environment Displays the Environment widget For more information, see Environment Widget. Impact Simulation Displays the Impact Simulation widget. For more information, see Impact Simulation Widget. Defects Displays the Defects widget. For more information, see Defects Widget. Dependent Services Displays the Dependent Services widget. For more information, see Dependent Services Widget. Monitoring Displays the Monitoring widget. For more information, see Monitoring Widget. Dynamic (by name) Displays dynamic widgets that contain the selected CI. For more information, see Dynamic Widgets. Security Displays the Security widget. For more information, see Security Widget. Automation Displays the Automation widget. For more information, see Automation Widget . Discovery Progress Displays the Discovery Progress widget. For more information, see Discovery Progress Widget. Get Related Displays the Get Related widget. For more information, see Get Related Widget.
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