test text

Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Universal DiscoveryContent Pack 28.00 (CP28)

Troubleshooting and Limitations – ServiceNow Integration
- Troubleshooting – ServiceNow Integration
- Limitations – ServiceNow Integration

Troubleshoot > Troubleshooting and Limitations – Integrations > Troubleshooting and Limitations – ServiceNow Integration > Limitations – ServiceNow Integration

Limitations – ServiceNow Integration

This section describes limitations for the UCMDB-ServiceNow integrations.

Push integration

Limitation: The integration mapping file only allows mapping concrete CITs and relationships to the CITs and relationships in ServiceNow. That is, a parent CIT cannot be used to map its children CIs.
Limitation: Since this adapter uses the ServiceNow Direct Web Services API, which does not support CI coalescing (reconciliation), if some CIs being pushed from UCMDB are already present in the ServiceNow CMDB, before the integration with UCMDB is installed, and if those CIs are (a) also in UCMDB; and (b) pushed into ServiceNow by the integration, those CIs are duplicated. (This is because UCMDB does not know these CIs are already in the ServiceNow CMDB.) After the adapter is installed, UCMDB keeps track of the CIs it pushes to ServiceNow, to prevent duplication.
Limitation: ServiceNow Web Service Import Sets are currently not supported.

Population integration

Limitation: Data replication in chunks is not supported.
Limitation: Only full synchronization is supported (not delta synchronization).
Limitation: Integration only works with Jython 2.5.3 and later.

Send Help Center feedback

We welcome your comments!

To open the configured email client on this computer, open an email window.

Otherwise, copy the information below to a web mail client, and send this email to cms-doc@microfocus.com.

Help Topic ID:

Product:

Topic Title:

Feedback: