How to create a public request in the Service Portal
A public request can be created in the Service Portal by the following methods:
Method 1
If a user submits a request based on an offering with the Allow public field set to Always, that request is automatically a public request, with the public scope as defined in the Public audience section of the offering.
Method 2
If a user submits a request based on an offering with the Allow public field set to Optional, after the request is created, the user is asked if the request is to be shared as a public request. As with the first method, the request has the default public scope as defined in the Public audience section of the offering, but the user is given the option to edit this.
This also applies if using email integration.
Exceptions
In the following cases, the request does not become a public request:
- If a request is created with the public scope setting of Location, and the user creating the request does not have an associated location.
- If a request is created with the public scope setting of Organization, and the user creating the request does not have an organizational group.
