How to view and follow a public request in the Service Portal
Note Public requests are visible for thirty days from the time they are closed.
Users can view and follow a public request in the Service Portal by the following methods:
Request list
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Click the portal menu at the top right of the page
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Click Requests.
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Click Public to display public requests.
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Click Following to display requests you are following.
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Search
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Enter the details in the search box, and press Return.
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Select the appropriate item from the results, and click the link. The details are displayed.
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Click the Follow button to follow the request.
The button is displayed only on public requests.
Virtual agent support
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Click Request Support.
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Enter the details, and click Post.
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If a relevant public request is found, it is displayed as a possible solution.
