How to set up public requests

For each offering under which you want to allow requests to be public:

1. Open the offering record.

2. Go to the Public audience section in the General tab.

3. Edit the Allow public and Public scope fields, as required.

   For example:

   • An Allow public setting of Always means that requests created under this offering are always shared, according to the Public scope setting.

   • A Public scope setting of Organization means that requests created under this offering are shared with people who are in the same organizational group as that of the person in the Requested for field of the request.

   For more information, see Public audience.

4. Save your changes.

To be able to see public requests, a user must be in the relevant public scope.

Person and Location

Where the public scope is Location, to see public requests, a user must be at the same or lower level of location as that of the person in the Requested for field of the request.

To customize the setting, from the main menu, select Administration > Configuration > Service Portal Settings > Feature Settings > Default location level for public request sharing.

Person and Organization

Where the public scope is Organization, to see public requests, a user must be in the same organizational group as that of the person in the Requested for field of the request.

Sharing is enabled with people who are in the same organizational group as that of the person in the Requested for field of the request.