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Change Management Details

Service Manager uses the Change Management application to enable the Change Management process. The main function of Change Management is to standardize the methods and processes a business organization uses to plan and implement changes. Change Management records all changes to service assets and configuration items in the Configuration Management System (CMS).

In Change Management, the Change Manager sends the change requests to the appropriate approvers and coordinates Emergency Change handling. The Change Approver and approves or denies the change request. The Change Coordinator plans the change implementation and verifies if the change has been completed satisfactorily, and the Change Analyst implements the change.

This section describes selected Change Management fields in the out-of-box Service Manager system.

Topics in this section include:

  • Change Management form after escalation from a problem
  • Change Management form details