Close a request task

Security Roles: Request Analyst

After you fulfill and review a request task, you can close the request task record.

To close a request task, follow these steps:

  1. In the System Navigator, click Request Fulfillment > Request Task Queue or Search Request Tasks.
  2. Locate and open the request task that you want to close.

  3. Click the Close button.

  4. In the Closure Code drop-down list, select an appropriate closure code.
  5. In the Closure Comments field, enter the closure comments.
  6. Select the date on which the task is finished.
  7. Click Finish. The request task record is now successfully closed.

Related topics

Request Task workflows and user tasks

Examples: request task workflows

Example: Search for a record

Related topics

Create a request task

Cancel multiple request tasks