Use > Service Desk > Service Desk workflows and user tasks > Close a first-time resolved Service Desk interaction

Close a first-time resolved Service Desk interaction

Applies to User Roles:

Service Desk Agent

You can close a Service Desk interaction on first intake if you are able to resolve the interaction for the user in the Logging phase.

To close a first time Service Desk interaction:

  1. From the System Navigator, click Service Desk > Create New Interaction or search for an existing interaction.
  2. Specify the information in the mandatory fields.
  3. Type a solution for the interaction.
  4. Click the Close Interaction button in the toolbar.

    Service Manager displays the Close Interaction page.

  5. Select a Completion Code for the interaction from the drop-down list.
  6. (Optional) Type any Completion Comments.
  7. Click Finish.

    The status of the interaction changes to Closed. The interaction is removed from the Interaction To Do list.

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Service Desk overview

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