Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
|
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
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Get Started
Get started here!
Prerequisites
You must use a supported browser. A minimum screen resolution of 1024x768 is supported. As a best practice, we recommend a screen resolution of 1280x1024.
Adaptive Content
The user interface layout is designed to adapt to various screen sizes, where the content adjusts to the size, and where all functionality persists. View it on your desktop, tablet, or other mobile devices. Across these device screens, an intuitive user interface displays and includes all functionality. For screen resolution requirements and best practices, see Prerequisites.
Language Display
By default, the user interface displays in a left-to-right direction. For certain languages, such as Arabic and Hebrew, you can configure supported browsers for a right-to-left user interface display.
- Several navigation components in the Service Portal, such as the organization logo and user avatar display on the right or left side, depending on the language you configure in your browser.
- In the input fields, you can also enter text in a right-to-left direction.
Setting the Language Display in Google Chrome
To configure the language setting in your Chrome browser:
- From the Chrome drop-down menu
, select Settings.
- In the Settings window, select Show advanced settings.
- In the Languages section, click Language and input settings.
- In the Languages pane, click Add.
- In the Add Language window, select a supported language from the drop-down list.
- Click OK.
- For the language that you want the views displayed in, select it and then drag to the top of the Languages list.
- In the Languages window, click Done.
- Log out and then log back in for the selected language to display. This language setting persists in your browser until you change it.
Setting the Language Display in Mozilla Firefox
To configure the language setting in your Firefox browser:
- From the Firefox drop-down menu
, select Options.
- In the Options window, select the Content tab.
- In the Languages section, click Choose to select your preferred language for displaying views.
- In the Languages window, in the Select a language to add drop-down list, select a supported language, and then click Add.
- For the language that you want the views displayed in, select it and then click Move Up to move that selection to the top of the list.
- Click OK to save your changes.
- Log out and then log back in for the selected language to display. This language setting persists in your browser until you change it.
Note Navigation components display on either the right or left side of the user interface, depending on the language configured in your browser.
Log In
To log in:
- Open a browser window.
- Enter the URL provided by your Service Portal administrator. The landing page displays.
- Click Login. The login page displays.
- Enter your Username and Password, then click Log In.
- If the login request token is invalid or has expired, you will see a warning, and will be allowed to enter valid credentials.
- Service Portal Launchpad supports single sign-on, which might change the login experience that is based on your organization's settings. Contact your Service Portal administrator for additional information.
Log Out
To log out:
-
Click on the user avatar at the top of the view, and select Logout from the drop-down list.
Your Service Portal session will be ended.
Back Navigation
In any view in the Service Portal, click the application icon in the heading under the banner to return to the top of the current application. Click the Service Portal or organization icon in the heading to navigate to Launchpad.
Search
In most views, you can use the search tool
to locate an object by a text search.
Online Help
You can access the online Help from any view in Service Portal. Review the context-sensitive online Help for instructions on how to perform tasks.
To access the online Help:
- From any view, in the user avatar drop-down list, select Help to open the online Help.
- Context-sensitive help will be displayed. You can also view other topics by selecting sub-folders in the left navigation pane to expand the table of contents.
- Use the search box to look for topics by keyword.
- (Optional) Use your browser to save Favorites or Bookmarks for topics.
- (Optional) At the bottom of a topic, click the Send Help Center feedback link to help us improve the information you need!
Related Topics:
Avatar and Action Drop-Down List