Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Suppliers
Concepts
A supplier consists of an end-point system and its properties to enable integration with Service Portal. Examples of suppliers are:
- Provider systems
- Fulfillment systems
- Ticketing systems
For example, a supplier can be added for an Service Manager (SM) system, and then the supplier's offerings can be imported into Service Portal.
Suppliers are associated with organizations, and the Organization Administrator manages the supplier systems for his organization.
Tasks
Available tasks:
- View Supplier Details — View the properties and diagnostics of a supplier. Additionally, failed requests, due to a supplier system being unavailable, can be manually resubmitted.
- Add Supplier — Create a new end-point system to be integrated with Service Portal.
- Edit Supplier Details — Revise the properties of a supplier.
- Synchronize Requests — Import either support requests, service requests, or both.
- Delete Supplier — Remove the integrated end-point system from Service Portal.
