Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Add Smart Search content groups
If the capacity of the existing smart search content groups is not enough for the indexed data, you can easily add content groups for Smart Search.
Note In mixed mode, the system does not display Service Management Content Group under either of the following circumstances:
- The Smart Analytics installation and configuration process is not finished.
- The external Service Manager system has no Smart Analytics license installed.
To add Smart Analytics content groups, follow these steps:
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Log in to the Suite Configuration user interface as sysadmin: https://<EXTERNAL_ACCESS_HOST>/itsmaconfig.
Caution For the suite, do not use the Smart Analytics Assistant utility available in the containerized Service Manager or in the external Service Manager to add Smart Search content groups.
- Click Operation > Smart Analytics.
- View the capacity of the current content groups for Smart Search. The system provides on-screen recommendations for adding new content groups based on the current document count and capacity of the existing content groups.
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If you decide to add a new content group, click Add New Content Group.
When the system successfully adds a content group, the DIH service will restart so that the Smart Search feature stops working until the process is finished. If the system fails to add a new content group, the DIH service will not restart and you can continue to use Smart Search without any downtime.
If the "Adding a new content group" status hangs for more than 10 minutes, errors might have occurred in the backend. See the "Failed to scale out the content server" section in Smart Analytics troubleshooting.
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Click Redistribute Documents to balance data distribution.
Tip After you add a new content group, you are recommended to redistribute documents to improve query performance.
