Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Controlling user access and security
Operator passwords
Passwords play a major part in controlling system security within Service Manager. To protect your system from unauthorized access, you can require passwords for every operator.
A System Administrator can change any operator password. Users can also change their own passwords, unless the System Administrator denies operators password modification privileges through extra tailoring.
A System Administrator can also set password format restrictions and time limits from the System Information Record. The System Administrator can set the following password options:
- Format requirements
- Maximum and minimum lifetimes
- Default password for reset passwords
Related topics
Adding users
Checklist: Adding a new user
Controlling user access and security
Creating operator records
Operator records
Operator templates
Change a user's password
Disable the password reset option
Enable password history
Enable the password reset option
Reset an operator's password
Set password format restrictions
Set password minimum lifetimes
Set password minimum lifetimes
