Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management overview
- What are changes?
- Change prioritization
- Change scheduling
- Assessment capability
- Change notification and escalation
- Change Management Audit trail
- Change archival
- What are notifications?
- Change records and CIs
- Role-based authorization
- Management reports generation
- Release Management
- Change Management and Service Level Agreements
Assessment capability
Service Manager offers the following assessment capabilities:
- Manual assessment of the impact of the change by the Submitter, Coordinator, or Assignee.
- Collision detection through an integration with Release Control: One or more RFCs for the same CI are proposed at the same time.
- Resource limitations through an integration with Release Control: when two or more RFCs are proposed using the same resources to alert the CAB to potential resource constraints.
- Risk impact calculated using business rules and CMS relationship information at the CI level through an integration with Release Control.
- History of previous similar changes and how successful they were.
For more information, see the Release Control User Help (Analysis Module Overview, Impact Analysis, Risk Analysis section) on the following Web site: https://softwaresupport.softwaregrp.com/
Related topics
