Managing alerts

Alerts trigger a series of checkpoints in a change or task to ensure that the required work activities occur within the specified time frames. Alerts serve as reminders to keep a change or task on schedule.

Alerts are timed or delayed conditions that are true or false. Requests for change proceed in phases, according to a predefined schedule. Alerts monitor the progress of these phases. An alert condition becomes true when circumstances require an automated response. Change Management treats it as an event, and sends the predefined notifications. For example, the late notice alert notifies a designated management group that a request for change is overdue for approval, and updates the alert status to include late notice.

Users can define any number of standard or customized alerts for any phase, control who is notified for each alert, and control the naming convention used for the alert itself. Alerts support other functions within the system.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Function	Description
Alert messaging	The event manager generates messages to designated recipients as a result of an alert, which updates the original request.
Batch scheduling	Change Management schedules all alerts associated with a phase at once when the phase occurs.

Function

Description

Alert messaging

The event manager generates messages to designated recipients as a result of an alert, which updates the original request.

Batch scheduling

Change Management schedules all alerts associated with a phase at once when the phase occurs.

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