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Smart Indicator function

The Smart Indicator provides information on related issues, and enables you to drill down to this data quickly in order to troubleshoot a user's issue. Smart Indicators can be configured to display the following information:

  • Any other open or closed interactions and incidents that belong to the user
  • Incidents associated with the same service or configuration item (CI)
  • Known errors for a service (this enables you to immediately communicate information related to the service to the user)

Related topics

Fill function
Find functionUse the Smart Indicator function