Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Determine if a configuration item (CI) is in compliance with its baseline
Applies to User Roles:
Configuration Manager
Configuration Administrator
If you associate a configuration item (CI) to a baseline, Service Manager displays whether it is compliant with the baseline, and if not, Service Manager shows you which attributes are out of compliance.
To determine if a CI is in compliance with its baseline, follow these steps:
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Click Configuration Management > Resources > Search CIs.
- Use search or advanced search to find one or more records.
- Select the CI whose baseline compliance you want to see from the list of search results.
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Open the Baseline section. Service Manager displays the baseline attributes managing the CI. If one or more baseline attributes is out of compliance, Service Manager displays the error message "Configuration Item is out of compliance with Baseline".
Related topics
Baselines
Baseline attributes
Baseline statuses
Baseline versions
Example: Search for a record
Related topics
Associate a configuration item (CI) to a baseline
Associate multiple configuration items (CIs) to a baseline
Change baseline attributes
Create a baseline
Create a new baseline version
Retire a baseline
View all configuration items (CIs) out of compliance with a baseline
