Task

The work processes necessary to complete a change. For example, a change to replace a hard drive with a larger model might include these tasks: ordering the new drive, backing up the old drive, and installing the new drive.

Tasks must belong to a change. Task start and end dates, if specified, must fall within the start and end dates of the parent change. Tasks are classified by categories. Tasks can be broken into phases, if that level of discrimination is necessary. Work cannot proceed to the next phase until all tasks beneath it are complete.

Related terms

Category
Change
Phase
Request Fulfillment