Integrate > Case Exchange framework > Common user tasks > Restart an unsuccessful task

Restart an unsuccessful Case Exchange task

Once a Case Exchange task occurs to an Incident record, the Incident record has a Case Exchange section that displays the history of all Case Exchange tasks. You can restart an unsuccessful Case Exchange task from the Case Exchange section. To do this, follow these steps:

Note If you want to restart an unsuccessful Case Exchange task of an Incident record, you must have the Update right on that Incident record.

  1. Click Incident Management > Search Incidents.
  2. Use search or advanced search to find one or more records.
  3. Select the Incident record.
  4. Expand the Case Exchange section, and then expand Log.
  5. Click the link on the date and time link of the unsuccessful Case Exchange task. The Integration Task Log page opens.
  6. Click the View button after the Task ID field. The Integration Failover Task Queue page opens.
  7. Click Run Now.

Related topic

Audit and logging