Review log file

Applies to User Roles: System Administrator

The standard Service Manager log file contains detailed information about the actions of a Case Exchange integration instance.

When you create the Case Exchange integration instance, you can define the following settings for the Service Manager log file:

  • Log Level: Level of diagnostic information that the Service Manager server logs to the log file directory.
  • Log File Directory: The location where log files will be stored. If you do not configure this option, the default log for this integration instance is <Server home directory>/logs/sm.log.

For more information, see Integration Instance Information fields.