Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Manager email solutions
The following table describes how the following solutions handle Service Manager emails.
| Service Manager email solution | Internal/External Product | Running environment | Connection to SM server | Routing direction | Fetch data from | Supported email format | |
| Smart Email | Inbound email | Internal | In Service Manager Server | Connects directly to the SM server | Receives email from other mail servers | External mail servers through SMIS | Plain text, HTML email |
| Outbound email (JavaMail) | Internal | In Service Manager Server | Connects directly to the SM server | Sends SM email to other email systems | eventout table | Plain text, HTML email | |
| SCAuto Mail | SCMail | External | Outside Service Manager Server | Establishes a client connection to the SM server through SM SCAuto Listener | Inbound and outbound events: supports bi-directional email with other email systems | eventout and eventin tables | Plain text |
| SCMapi | External | Outside Service Manager Server | Establishes a client connection to the SM server through SM SCAuto Listener | Inbound and outbound events: supports bi-directional email with other email systems | eventout and eventin tables | Plain text | |
