Use > Request Fulfillment > Request Fulfillment workflows and user tasks

Request Fulfillment workflows and user tasks

The request workflow is a sequence of connected steps in the life cycle of a request. In the workflow, a request goes through several phases to complete the life cycle. Workflow phases can consist of one or multiple tasks that must be completed to proceed to the next phase.

The following are the out-of-box workflows for the Request Fulfillment module.

Request

The Request workflow manages the generic request fulfillment process.

The Request workflow consists of the following phases and tasks.

Workflow phase Tasks
Logging
Authorization
Fulfillment
Review
Closure

Order

The Order workflow manages purchase and stock management in the Request Fulfillment application.

The Order workflow consists of the following phases and tasks.

Workflow phase Tasks
Order
Closure

For examples that demonstrate the minimum needed steps to complete the out-of-box request workflows, see Examples: request workflows.

To view more workflow diagrams and other information about this process, such as related ITIL processes, refer to the Process Designer Best Practices document that is linked to in the related topics.

Related topics

Process Designer

Examples: request task workflows

Create a workflow

Processes and Best Practices Guide